Terms & Conditions

1. GENERAL PROVISIONS

1.1. LTD „NOSTRA“ (hereinafter - Seller) in the online shop (hereinafter - Shop) is trading in accordance with the rules of LTD “NOSTRA” (hereinafter - the Rules).

1.2. The Customer must familiarize himself / herself with the Rules before signing up and check the box to confirm that he / she agrees with them.

1.3. After registering as a user and forming an order, becomes a Shop Client (hereinafter - Customer), who acquires the rights and duties set out in the Rules.

1.4. The Seller has the right to limit the Customer's rights at any time or to cancel the registration if the Customer does not comply with the conditions set out in the Rules.

1.5. Subject to legal acts of the Republic of Lithuania, the Seller has the right to change, amend or supplement the Rules at any time without prior notice to the Customer. The new Rules come into effect from the day they are placed in the Shop. Customer's orders submitted before the Rules are changed shall be executed in accordance with the Rules in force at the time of placing the order.

1.6. The Seller shall not be liable and shall not compensate the Customer for any damage suffered by the Customer as a result of non-compliance with the terms and conditions of the Rules.

2. CLIENT'S PERSONAL DATA

2.1. The User may register on the Seller's website (www.nostrahome.ee) by submitting the requested personal data at the time of registration.

2.2. Customer registration is confirmed automatically and by email. A mail with the Customer's login information will be sent to the email address.

2.3. The Customer agrees that the Seller has the right to process the Customer's personal data in the cases and for the purposes specified in these Rules.

2.4. The Seller confirms that the Customer's personal data will be used to identify the Customer when ordering the goods, for the delivery of the ordered goods.

2.5. The Customer undertakes to store the data of his / her connection to the Store and not to disclose it to any third party. Any violation of this provision of the Terms shall be the responsibility of the Customer. The Customer shall immediately inform the Seller, after having learned about the disclosure of his / her login data, who, in accordance with the Customer's message, shall block the Customer's login. For re-registration of the Customer, activation is agreed separately by the parties.

2.6. The Seller undertakes not to disclose the Customer's personal data and information related to the order to any third parties, except the Seller's partners providing the delivery and delivery of the goods or other services related to the Customer's order. In other cases, the Customer's personal data may be disclosed when required by the competent State Authority in the cases provided by the laws of the Republic of Lithuania or with the separate written consent of the Customer.

2.7. The Seller undertakes to secure the Customer's personal data protection in accordance with the laws of the Republic of Lithuania.

3. PURCHASE-SALE AGREEMENT

3.1. Confirmation of the Seller's order, after the Customer has placed the order after having read and agreed with these Rules, shall be treated as the conclusion of the Sales-Purchase Agreement. From that moment on, the Customer is obliged to pay for the ordered goods at the prices determined at that time and to accept the goods.

3.2. The Contract is deemed to have been executed when the Customer settles the goods and receives them.

3.3. An integral part of this agreement is an annex, i.e. the confirmed order received by the Customer by e-mail with the information specified therein.

3.4. The contract is terminated when the order is canceled by one of the parties to the contract or the Customer's claim for the return of all (part of) the money paid for the product, to change the product to the same good quality product, to eliminate the defect within a reasonable time or to compensate for the defect removal. or by third parties is satisfactory.

3.5. Each time you place an order, a new sales contract is signed.

4. PAYMENT PROCEDURE

4.1. Goods prices in the store are already final, i.e. they already include the statutory value added tax of 21%.

4.2. The shipping charge is only applicable if the Customer wishes to pay for the courier delivery. You can read more about payment methods here.

4.3. The customer pays for the ordered goods in advance via PaySera.lt system. It is a reliable, secure and fast online payment system. Users of PaySera.lt services are protected against theft and loss of data because security of transactions is ensured by using the most advanced information technologies.

4.4. The Seller undertakes to provide the correct information required to pay for the goods ordered in full, but assumes no responsibility for the poor quality of the services provided by the banks and the resulting losses. Also, the Seller assumes no responsibility for any errors made by the Customer in the process of making and executing the order (eg incorrect entry of the account number, incorrectly placed order code, etc.) and the resulting losses.

5. CONDITIONS OF DELIVERY OF GOODS

5.1. FREE SHIPPING all orders for 49 euros and more. You can read more here.

5.2. Orders are accepted daily, but proceed only on weekdays.

6. WARRANTY OF GOODS

6.1. The Seller declares that the Goods meet the normal qualitative requirements for these Goods. The general features of each Product sold in the Store are given in the Product Description for each Product.

6.2. In-store items in their color may sometimes not correspond to the real features of these Goods due to the features of the image transmitted by the Customer to the communication tools. Also, the appearance of the packaging itself may differ from the one displayed on the site.

6.3. The Seller shall not be liable for any deterioration in the quality of the Goods if the Customer or the persons to whom the Goods were transferred by the Customer for purposes other than those for which the Goods are normally used have not complied with the instructions, violate the rules for the transportation, storage, use and / or storage of the Goods. also, if the goods are packaged or other external defects are not covered in writing during the transfer of the Goods or the deterioration of the quality of the Goods is caused by the actions of the Customer or other persons to whom the Customer has sold the Goods.

7. RETURN OF GOODS

7.1. The defects of the Goods sold to the Customer are eliminated, the defective Goods are replaced and returned on the basis of the “Rules for Return and Replacement of Goods approved by the Minister of Economy of the Republic of Lithuania of 2001”. June 29 by Order no. 217 "On Approval of Return and Replacement Rules". Read more about repayment terms here.

7.2. In case of return of lost goods, the Customer shall pay the delivery fee. The cost of delivery of returnable defective goods is covered by the Seller.

7.3. The Merchant will accept the Goods from the Customer, if: the item is not used, losing its commercial appearance and is not damaged by the Customer, presented in the original orderly package, returned to the full set of the Goods, the Customer submits the Purchase Document.

7.4. The product is not altered, no defects are removed and the money is not refunded if the defect of the product is due to the customer violating the rules of use or storage.

8. RIGHTS, OBLIGATIONS AND RESPONSIBILITIES OF THE PARTIES

8.1. The Customer has the right: to purchase the Sellable Item at the price indicated in the Shop according to the procedure set forth in the Rules, to refuse the Product Purchase-Sale Agreement concluded using the means of communication by notifying the Seller in writing within 14 (fourteen) days from the day of delivery of the Goods, if the item has not been damaged or its appearance has been damaged. unless the contract is for custom-made goods;

8.2. The Customer undertakes: to follow and comply with the provisions of these Rules by using the services provided by the Seller in the Shop, not to disclose his / her login data to the Seller in accordance with the procedure established in these Rules, to pay for the Goods purchased with the Seller in accordance with the Rules, upon the change of personal data submitted in the registration. to update these data immediately and familiarize yourself with the Store Rules.

8.3. The Seller shall have the right: at any time to suspend the Shop; to amend, update and amend the Rules. Change the range of products and prices sold; By deliberately damaging the Client to the Shop or the Seller, without restriction to restrict or cancel the Customer's registration and access to the services provided by the Store; cancel the Customer's order when the Customer is late in paying, ordering the Goods or placing the order incorrectly or incorrectly.

8.4. The Seller undertakes: to sell the Goods and to issue to the Customer, who has settled for them, a document confirming the purchase and sale of the Goods in accordance with the procedure established by legal acts; to sell the Goods together and deliver the ordered Goods under the conditions specified in the Rules; to provide the Customer with the necessary, correct and comprehensive information about the Product being sold in the state language; to allow the Client to use the services provided by the Shop under the conditions provided for in the Rules.

8.5. The Customer is responsible for the correctness of his / her personal data provided and for the retention and non-disclosure of login data to third parties.

8.6. The Customer is responsible for his actions in the Online Shop.

8.7. The Seller shall not be liable for any loss resulting from the Customer's failure to familiarize himself / herself with these Rules, even though such a possibility has been granted.

8.8. The Seller is not responsible for the advertising published by the other third parties and the correctness of the information contained therein.

8.9. The Parties agree that in the event of the liability of one of the parties, the guilty party shall compensate the other party for direct losses.

9. OTHER PROVISIONS

9.1.Without written permission of the shop, it is strictly forbidden to copy or otherwise distribute the information on the website of LTD Nostra.

9.2. The Rules are drawn up in accordance with the legal acts of the Republic of Lithuania, and the relations provided for in these Rules shall be governed by the law of the Republic of Lithuania.

9.3. The Parties undertake to settle any disputes arising from the execution of the Rules by negotiation. If the dispute is not settled through negotiation, the dispute is heard in court.